Refund & cancellation policy

Free 15-minute call

The discovery call is free. Please cancel or reschedule using the link in your confirmation email if you can't make it.

Paid consultations

• Cancel 24 hours or more before your session: you can choose a full refund or a free reschedule.
• Cancel less than 24 hours before, or miss the session: no refund. One reschedule may be offered at Vani's discretion.
• If Vani has to cancel, you get a full refund or a new time of your choice.

How to cancel or ask for a refund

Use the cancel link in your booking confirmation email, or email care@poshniva.com with the email address you booked with and the date of your session.

When refunds arrive

Approved refunds are made to your original payment method through Razorpay, usually within 5–7 working days. Last updated: 10 November 2026.